Craddock Sirius Insurance has an opening for a Customer Service Advocate. The starting salary is determined by previous insurance industry experience, education, and potential. Commissions will also be paid depending on licensing status.

CSAs are responsible for building and maintaining relationships with clients and serving as those clients’ primary points of contact for any support that is needed throughout their tenure with the agency.

Responsibilities include but are not limited to the following and will vary depending on whether or not you are licensed or not: · Support clients as needed with certificate requests, change requests, billing questions, audits, and other service needs that may arise. · Remarket policy renewals, contact clients, complete application forms, create renewal proposals and handle other renewal activities. · Review customer accounts and make recommendations on additional policy/coverage needs to ensure they are appropriately covered. · Review audits of policies, ensure compliance, verify accuracy, and handle questions and concerns. · Set priorities and manage workflow to ensure efficient, timely, and accurate processing of transactions, tasks, and service requests.

• A P&C Virginia Insurance License would be excellent, but it's not required. We can get you licensed!
• Bilingual a plus, but not required.